Serving Ontario families since 1984 Toll-free (800) 361-3418 · Local (705) 745-4242 · Text (705) 304-0080

Before you book

What actually happens at a consult?

Most people want to know if they’re in for a sales pitch at the kitchen table. Here’s what the hour actually looks like.

The short version. A Food Planner asks how your family eats and what you spend. You go through the catalogue together and pick what you want. You get the plan in writing with a price. Nothing is ordered until you sign, and plenty of people don’t.

How the hour goes

1

We start with your table

How many people you feed. Who is fussy. What gets eaten every week and what sits in the freezer for a year. Whether anyone works shifts or plays hockey four nights a week. This is the part that decides whether the order is any good.

2

Then we ask what you already spend

What you spend on groceries now. The plan is built to that number, because the order is meant to replace part of your grocery bill rather than add to it.

3

You pick the items

Line by line, from the full catalogue. If your household eats chicken and ground beef and almost no pork, that’s what goes on. You can say no to anything, and swapping one item for another is normal.

4

You say how you want it cut

Steak thickness, roast size, how the ground beef is packed. Your instructions go on the order in writing, and it’s cut the way your family wants.

5

You get the plan and the price, in writing

Every item, the total, and what it works out to weekly, bi-weekly or monthly. You take it away and think about it. When you’re ready, you sign online. Until then nothing is ordered and nothing is charged.

What we don’t do

  • We don’t bring a preset box. There’s nothing to accept or decline, because the order doesn’t exist until you build it.
  • We don’t need payment information to give you a quote. The quote is free and it costs you nothing to walk away from it.
  • There’s no one-night-only price. Your quote is good for 14 days.
  • We don’t promise a delivery day at the table. Tell us the timing you’d prefer. The date depends on where the truck is that week and on your items being in and packed, and the office confirms it with you.

How long it takes

An hour is normal for a first order. Less if you’ve taken the two-minute survey first, because we arrive with a draft plan built from your answers instead of a blank sheet.

Re-orders are much faster. Before your plan ends, we call you to review it, and one of our customers wrote in a Google review that renewing takes no longer than ten minutes. That’s about right once we know how your family eats.

Common questions

Is the consult really free?

Yes. The conversation is free, the plan is free and the quote is free. There’s no fee and no obligation to buy at the end of it.

Do I have to decide on the spot?

No. You get the whole plan in writing to take away, and the quote is good for 14 days. Most people think about it. Nothing is ordered and nothing is charged until you sign, and when you’re ready the paperwork comes to you to sign online.

Does it have to be at my house?

No. Plenty of orders are planned entirely over the phone. If you’d rather do it that way, say so when you book and that’s how we do it.

Do you need my credit card or banking details to give me a quote?

No. A quote needs to know how your family eats and what you spend. Payment details only come up after you’ve decided to order.

What if I say no?

Then you say no. We’d rather hear it than talk someone into an order they regret.

Want to see what yours would look like?

Take the two-minute survey and we’ll build a draft plan from your answers, or book a free consult and we’ll do it together. No obligation, no payment information.

Take the 2-Minute Survey See Five Real Orders