Privacy Policy

Shopease Foods Inc. · Effective October 4, 2026

This policy explains what personal information Shopease Foods Inc. ("Shopease", "we") collects, why we collect it, who we share it with, how long we keep it and how to reach us about it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Who we are

Shopease Foods Inc., 7-774 Rye Street, Peterborough, ON K9J 6W9. Our Privacy Officer is responsible for how we handle personal information. You can reach our Privacy Officer at info@shopeasefoods.com or (705) 745-4242.

What we collect

• Contact details and survey answers. Your name, phone, email, address and postal code, and what you tell us in the survey or on a call: who you feed, roughly what you spend on groceries, your freezer space and the food you like.
• Credit application details. If you apply for a payment plan: your name, address and address history, date of birth, housing, employment and income, and identification numbers such as a driver's licence. Your Social Insurance Number is optional and is used only for a credit bureau check. The same details for a co-applicant, if there is one.
• Banking details. If your payments come out of your bank account: your bank, transit and account number, and a void cheque or your bank's direct deposit form.
• Card details. If you pay by card: the name on the card, the card number, expiry date and security code.
• Order, delivery and payment history. What you ordered, your signed paperwork, your delivery address and dates, and your payments.
• Messages and calls. Texts, emails and messages you send us, and notes or summaries of phone calls, including calls answered by our AI assistant.
• Website information. Only if you agree to it. See Cookies and website analytics below.

Why we use it

• To build your plan and your quote.
• To make a credit decision on a payment plan, or to pass your application to the financing partner who makes it.
• To schedule and make your deliveries.
• To take your payments, and to follow up on missed payments.
• To answer your questions and look after your order.
• To contact you near the end of your plan about your next order.
• To send you offers and news only if you agreed to receive them. You can stop them at any time by replying STOP to a text or using the unsubscribe link in an email.

Who we share it with

Only what each one needs to do its job:

• Financing partners. The lender on your order (Humm, LendCare, Rebencam or iFinance) receives your application, your signed paperwork and, where they collect the payments, your banking.
• Credit bureaus. For a credit check, with your consent on the credit application.
• Payment processors. Rotessa for pre-authorized debits and Moneris for card payments.
• Delivery partners. Your name, address and phone, if a carrier takes your order part of the way.
• The services we run the business on. Our customer messaging and booking platform, our email (Google Workspace), our e-signature systems (our own signing system, and SignNow while we still use it), the companies that host our website, our office software and its database, and an AI service provider that helps us draft and answer messages and calls. They may use your information only to provide their service to us.

We do not sell your personal information.

Information stored outside Canada

Some of these providers store or process information outside Canada, including in the United States. While it is there it is subject to the laws of that country, and it may be accessible to its courts, law enforcement and national security authorities.

How long we keep it

• Banking details are kept, encrypted, while you have an order or payment plan with us and for 12 months after your last payment. Then they are deleted.
• Your full card number and security code are kept, encrypted, only until the card is saved with our payment processor, and no more than 7 days after you sign. The security code never appears on any copy of your paperwork. After that, your paperwork and our records show only the last 4 digits and the expiry.
• Signed agreements are kept as long as we need them for our records, our tax and accounting obligations and the rules that govern pre-authorized debits. The copy we keep shows your card as its last 4 digits and your bank account as its last 3.
• Everything else is kept only as long as we need it for the purposes above and to meet our legal and accounting obligations.

How we protect it

Banking and card details are stored encrypted, only authorized staff can see them, and every time someone opens them it is recorded. Access to the rest of your information is limited to the people who need it to look after your order.

Cookies and website analytics

We ask first. The first time you visit, a bar at the bottom of the page asks whether we may count your visit. Until you say yes, no analytics cookie is set and nothing is sent. If you say no, that is the end of it and you will not be asked again on that device.

If you agree, we use Google Analytics to count visits and see which pages people find useful, so we know what to improve. It sets a cookie and records things like the page you are on, roughly where in the world you are, and the site you arrived from. Your IP address is shortened before it is stored.

Measurement only. Google's advertising signals and ad personalization are switched off, so this is never used to build an advertising profile of you or to target ads at you anywhere. We use no advertising pixels of any kind.

Your browser also remembers a few small things for this site, in its own storage rather than a cookie: your answer to the cookie question, whether you have already seen our offer pop-up, and, if you arrived through a link we posted, which link it was. That last one is sent to us only with a survey you submit, so we know which posts bring people in.

Changed your mind? Clear this site's data in your browser and the question will come back. You can also install Google's Analytics Opt-out Browser Add-on. Nothing on this site stops working either way.

Our financing application pages and personal plan links carry no analytics at all. The survey, contact and job application forms are part of this website and send only what you type into them.

Your choices and rights

• You can ask to see the personal information we hold about you, and ask us to correct it.
• You can withdraw your consent at any time. Reply STOP to a text, use the unsubscribe link in an email, or tell us. Some messages cannot stop while an order or payment plan is running, such as messages about your delivery or payments, and we will tell you if that is the case.
• Questions or complaints go to our Privacy Officer at info@shopeasefoods.com, (705) 745-4242, or 7-774 Rye Street, Peterborough, ON K9J 6W9.
• If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

Changes to this policy

We will update this policy when the way we handle personal information changes. The effective date at the top shows when it last changed.