Cut to order
Every food company says custom. Here is what it means here, in the detail you would need to actually use it.
At a store you choose from what has already been cut. Here you tell us how you want it cut before anybody picks up a knife.
That sounds small until you have tried cooking a steak that is half an inch thinner than you wanted, or thawed a three pound pack of ground beef for two people.
These are ordinary requests, not special favours. Your Food Planner will ask most of them before you think to.
If you are not sure what to ask for, say how you cook and we will suggest it. Most people know how they eat without knowing the butcher words for it.
This is the part that makes it real rather than a promise at the kitchen table.
Not remembered, not noted on a sticky. Your cutting instructions go on the signed order in writing, which is the same document you keep a copy of.
From the order to the pick list to the delivery slip. The person cutting your meat is reading your instruction, and the person loading the truck is checking against the same sheet.
When you re-order we already have it. That is why re-orders take minutes. Nobody has to ask you again how thick you like a strip loin.
One honest limit. Cutting is a physical job, so a pack lands on a whole piece. Ask for ten pounds of rib chops and the picker pulls whole packs, which means you will usually get a little over rather than a little under. We absorb the difference. It is never the other way around.
A freezer full of the wrong pack size gets eaten slowly and resentfully. A freezer full of the right ones disappears, and the household re-orders. Forty years in, that is most of what we have learned about why some orders work and some do not.
It is also why the Perfect-Fit Promise exists. If something turns out not to suit your family after all, you have 14 days from delivery to tell us and we replace it.
No. Cutting and packaging to your instructions is how every order is done here. It is not an upgrade and there is no charge for it.
Tell your Food Planner how you cook and who you are feeding. Most people know they want steaks thick enough to not overcook, or packs small enough for two, without knowing the butcher term for it. We suggest, you decide.
Yes. We keep what you asked for last time so a re-order takes minutes, and you can change any of it. Families change, and the packs should change with them.
You will usually get slightly more. Meat is cut and packed in whole pieces, so a line rounds up to the next whole pack rather than down. We absorb that difference, and you are never sent less than the order says.
You have 14 days from delivery under our Perfect-Fit Promise to tell us an item is not right for your family and we replace it. Everything we deliver also carries a 12-month quality guarantee.
Take the two-minute survey and we will draft a plan from your answers, or book a free consult and we will go through the cuts together. No obligation, no payment information.
Take the 2-Minute Survey What happens at a consult