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Cut to order

Cut and packed the way you ask.

Here’s what custom-cut meat means at Shopease, in enough detail to put it to use.

Thick-cut strip loin and T-bone steaks on a wood cutting board
Steaks cut at the thickness you ask for.

The difference in one sentence

At a store you choose from what has already been cut. Here you tell us how you want it cut before anybody picks up a knife.

That sounds small until you’ve tried cooking a steak that’s half an inch thinner than you wanted, or thawed a three-pound pack of ground beef for two people.

What you can ask for

These are everyday requests. Your Food Planner will ask about most of them.

Steak thicknessThree-quarter inch, one inch, inch and a quarter. Say the number.
Roast sizeSized for a Sunday with leftovers, or for two people who don’t want a week of it.
Ground beef packsOne-pound packs, or two, or five. Whatever matches how you actually cook.
Chicken breast sizeSix- to eight-ounce portions, or larger if you butterfly them.
TrimHow much fat comes off before it’s wrapped.
Sausage heatMild for a house with small children, hot if that’s you.
Bone in or outOn the cuts where you get the choice.
Portioned for oneSingle-serve packs for a household of one, or for shift work.

If you’re not sure what to ask for, say how you cook and we’ll suggest it. Most people know how they eat without knowing the butcher words for it.

How your instructions get to the knife

Here’s how an instruction gets from your kitchen table onto the order.

1. It’s written on your order

Your cutting instructions are written on the signed order, and you keep a copy.

2. It travels with the order

It goes from the order to the pick list to the delivery slip, and the person loading the truck checks against the same sheet.

3. It’s still there next year

When you re-order, we already have it on file, so nobody has to ask again how thick you like a strip loin.

The short version. Your order is cut the way your family wants it. Tell us once, it goes on the order in writing, and that’s how it comes.

Why it matters more than it sounds

The wrong pack size gets eaten slowly, or not at all. The right one gets used. After forty years, that’s a lot of what we’ve learned about why some orders work and some don’t.

It’s also why the Perfect-Fit Promise exists. If something turns out not to suit your family after all, you’ve got 14 days from delivery to tell us and we replace it.

Common questions

Does custom cutting cost extra?

No. Every order is cut and packed to your instructions, and there’s no charge for it.

What if I don’t know what to ask for?

Tell your Food Planner how you cook and who you’re feeding. Most people know they want steaks thick enough to not overcook, or packs small enough for two, without knowing the butcher term for it. We suggest, you decide.

Can I change my cutting instructions on the next order?

Yes. We keep what you asked for last time, and you can change any of it. Families change, and the packs should change with them.

Will it really be cut the way I asked?

Yes. Your order is cut the way your family wants it. The instructions are written on the order, and the same sheet follows it from the pick list to the delivery slip.

What if an item isn’t right once it’s in my freezer?

You’ve got 14 days from delivery under our Perfect-Fit Promise to tell us an item isn’t right for your family and we replace it. Everything we deliver also carries a 12-month quality guarantee.

Tell us how you cook.

Take the two-minute survey and we’ll draft a plan from your answers, or book a free consult and we’ll go through the cuts together. No obligation, no payment information.

See also: what happens between your order and your freezer.

Take the 2-Minute Survey What happens at a consult