Ontario farms, then our warehouse, then your freezer.

The meat comes from Ontario farms

All of it. Not imported, not sourced from wherever was cheapest that month. Ontario farms, which is roughly the same countryside our delivery routes run through.

We’re not going to tell you that makes it taste better, because we would say that. Here is a customer instead.

The frozen goods come from Gordon Food Service

The restaurant-quality frozen items on your order come through Gordon Food Service, which is the foodservice supplier a great many restaurants buy from. It’s the same catalogue, bought the same way.

That’s the honest reason those items are a step up from what you would put in a trolley. They were never made for a supermarket shelf in the first place.

It starts as your list, not our box

Nothing gets bought for your order until you’ve agreed it. You build it with a Food Planner, item by item, against how your household actually eats and roughly what you’re already spending on groceries.

Then it’s written down in full before anything happens. Every item, every quantity, what each one costs, the total, the payment and how long the plan runs. If you want to see what that looks like, we publish five real orders item by item.

Cut and wrapped to your instructions

This is the part that surprises people first time round. You say how thick you like a steak, what size roast fits your oven and your table, how much ground beef you’ll get through in one go, whether the chicken comes whole, halved or in portions.

Those instructions go on the order in writing rather than being remembered by somebody, and everything is cut and wrapped to match. None of it costs extra, and it’s the biggest practical difference between this and buying the same weight off a shelf.

Then it sits in our freezers on Rye Street

7-774 Rye Street in Peterborough is our warehouse. Your food comes in, goes into the freezers, and stays frozen until your order is picked and packed for delivery day.

It’s wrapped for a freezer rather than for a display case, which is a different job. Supermarket packaging is built to look good under a light for two days. Yours has to still be right in month eleven, which is what the 12-month guarantee commits us to.

Our own people bring it

Not a courier. Our own driver loads it at Rye Street, brings it to you, carries it in and puts it where you want it, basement freezer included.

Somebody needs to be home to check it against the delivery slip and sign, and that’s deliberate. It means anything wrong gets caught while the person who brought it is still standing there. We won’t name you a delivery day at the table though, because the route that week and whether every item is in and packed both decide the date. We text you to confirm before it comes.

What we will not do

We won’t swap an item for something else without telling you. If we can’t get something you hear about it, because a substitution you didn’t agree to isn’t the order you signed.

And we won’t change your price after you sign. Your unit prices are locked for 36 months, printed on the order.

Questions, answered